Amazon Q Business
Amazon Q Business is a generative AI assistant that can answer pressing questions, help solve problems, and take actions using the data and expertise found in your company's information repositories. It provides tailored assistance with a secure connection to commonly used systems, empowering employees with instant, relevant insights.
Core Benefits​
Secure Data Connectivity: Connects to over 40 popular enterprise data sources like SharePoint, Confluence, and ServiceNow, respecting existing user permissions and access controls.
Context-Aware Responses: Provides accurate, relevant answers grounded in your company's internal documents, code, and data, reducing hallucinations and improving trust.
Streamlined Workflows: Automates routine tasks, summarizes long documents, and helps draft content like emails or reports based on your internal knowledge base.
Enterprise-Grade Security: Ensures your data remains secure and private within your AWS environment and is never used for training the underlying models.
Use Cases​
Centralized Information Discovery​
Employees can ask natural language questions and get consolidated answers from multiple enterprise systems—like wikis, intranets, and document repositories—without needing to know where the information is stored.
Automated Workflows and Task Assistance​
Assist employees in creating support tickets, drafting project plans, or summarizing meeting notes by connecting to systems like Jira or Salesforce and performing actions on their behalf.
Insight Extraction and Summarization​
Enable business analysts and decision-makers to quickly extract key insights from dense reports, customer feedback, and financial documents to accelerate decision-making processes.
Shared Responsibility Model​
AWS Responsibilities: AWS manages the underlying generative AI models, the service infrastructure, data source connectors, and the security and availability of the Amazon Q Business service.
Customer Responsibilities: You are responsible for configuring data source connections, managing user access and permissions, ensuring the quality of your internal data, and overseeing the appropriate use of the AI-generated responses within your organization.
Amazon Q Business transforms how employees interact with enterprise knowledge, turning vast internal data stores into an accessible, conversational resource to boost productivity.
Use case: Ideal for any organization looking to empower its workforce with a secure, intelligent assistant for faster information retrieval, problem-solving, and task automation.